通过礼貌的问候和及时的领位确保顾客满意：
 Presents menus, suggests cocktails and/or daily specials.
呈递菜单，推荐酒水或每日特别推荐
 Exhibits knowledge of all items on the menu and wine list.
展现自己的菜单和酒水知识
 Prepares order for presentation to guest.
为客人准备展示
 Replenishes water.
添加水
 Makes and pours coffee for the customers.
制作并斟倒咖啡
 Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
在用餐过程中清理桌面，注意使用正确的方法撤走菜品、玻璃器皿和银器
 Processes customer restaurant bills promptly and accurately.
合时、准确的呈递账单
 Cleans tables, chairs and floor area.
清洁桌面，椅子以及楼面
 Resets table quickly.
快速翻台
 Polishes silverware and folds linen.
擦拭银器，折叠布草
 Check the overall condition of the dining room, ensuring its readiness for customers.
全面检查餐厅情况，确保已经为接待客人做好了一切准备
 Assists service team as necessary to meet or exceed guest expectations.
根据需要协助团队成员达到并超越客人的期望
 Log book and reservations must be read at the beginning of each shift.
每个班次开始前需阅读交班本和预定情况
 Possesses a valid liquor card at all times.
随时掌握可用的酒水单
 Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. Promote all other services the hotel provides.
学习酒店产品知识、房间设施，以及本地信息等以回应客人的相关问题。推销所有酒店提供的其他服务。
 Informs supervisor/manager of any customer dissatisfaction.
向主管或经理汇报客人的不满
 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
采用与酒店政策和程序协调一致的方法，及时有效的履行本岗位职责和义务，以达到本职位所要求的目标