工作目标Job Objective
帮助客人，使其在酒店入住期间感觉舒适并且对饭店留
有美好的印象。
To assist guests and ensure their stays at hotel are
comfortable and an experience to remember.
主要职责Main Responsibility
对工作有积极的态度，有自我约束力和工作主动性，为
所有的同事树立良好的工作榜样。
Having a positive attitude towards work, be self-
disciplined and self-motivated, set a good working
example for all sub-ordinates.
按时完成上级领导安排的各项任务
Arrangements for timely completion of the tasks
superiors
遵守员工纪律和行为规范并帮助同事提高技能。
Be concerned with staff discipline and staff
performance and help to develop skills for all staff
within the section.
服从上级领导的工作安排
The work of obedience to superior leadership
根据年度指标向客人推荐雅高集团忠诚计划方案
To promote the Accor loyalty program to the guest
according to the yearly target.
根据月度指标向客人推荐雅高客户满意度调查系统
To promote the Accor customer survey program to
the guest according to the monthly target
履行所分配的职责，尽自己所能提高工作效率。
Contribute to overall operational efficiency by
performing relevant duties as assigned.
要不断地提高对客服务水平，以确保得到客人最大程度
的满足。
Monitor guest service personnel constantly, ensuring
that at all times maximum guest satisfaction is being
achieved through guest recognition and prompt
cordial attention.
同客人建立良好的公共关系。
Establish good public relationship with all guests.
要向客人提供最新，最准确的信息。
Provide guests with the most accurate and up to date
information at all times.
熟练地办理入住，退房，外币兑换，叫醒等服务，确保
正确无误
Proficient in daily work, which is including check in,
check-out, foreign currency exchange, wake-up
services,Ensure that all are correct
岗位要求Specific Requirements
学历要求：服务专业或旅游管理专业；
EDUCATION: High-school diploma to degree,
资历要求： 部门工作经验优先；
Experiences: Concierge work experiences preferred
工作技能： 了解酒店的环境知识
SKILLS: Knowledge of the hotel environment.
个人素质：积极敬业，工作认真细致；
QUALITY: Enthusiasm in work, carefulness
个人能力：具备较强的沟通，协调能力及团队合作精
神。
ABILITY: Good communication and coordination
ability, and good team spirit.