• To have complete knowledge on the food / beverage / service available in sections appointed.
具备有关指定部门的食品/酒水/服务方面的所有知识。

• Ensure that SLIM and Hotel standards and policies are explained to staff, and are correctly applied.
确保向员工说明集团总部和饭店的各项标准及规定，并保证这些标准和规定的正确实施。

• Monitor and ensure smooth operations of the sections appointed (restaurants / banquet / beverage - as applicable).
监督并确保指定部门（根据各餐厅/宴会部/酒水的不同情况）的顺利运营

• Maintain consistency in quality of food / beverage / service / cleanliness of sections appointed.
始终如一地保持指定餐厅的食品/酒水/服务/清洁度。

• Constantly obtain customer feedback during operations to ensure satisfaction.
在运营中不断地收集客人的反馈意见，以确保令客人喜出望外。

• Handles minor complaints and reports them to the manager or asst. manager for proper action
处理客人的细小投诉，并向经理或副经理汇报，以便采取正确行动；

• Check cleanliness of sections prior and after service
为客人提供服务之前或之后，检查本部门的清洁情况。

• Ensure co-operation and smooth communication between staff in sections appointed and other departments
确保指定部门员工与其他部门员工之间的合作 和交流。